FNCCI AWARDS FOR EXCELLENCE 2070 B.S. (2013)
1. Introduction
The Federation of Nepalese Chambers of Commerce and Industry (FNCCI) instituted the FNCCI National Excellence Award for the first time in the year 2001. The award is meant to promote performance excellence for sustainable growth and development of an institution. Besides recognizing the business excellence, the award is also meant to increases the understanding of the elements critical to attain the same. This is accomplished by promoting information sharing (strategies, management practices, etc) of successful performers and the benefits derived thereof.
The award is based on a comprehensive model focusing on the organizational practices and performances under nine different criteria, which are further divided into thirty-one sub-criteria. The award is not product or service specific rather recognizes excellence in product/delivery standards through effective and well-defined work systems.
As the time changes, the FNCCI believes that (a) the importance of FNCCI Excellence Award has increased, (b) Domestic Industries and SME's should be encouraged through the Award, (c) Categorization can be made on the basis of the nature of Industries and (d) The importance of Human Resources and customer service has increased.
Then in 2010, FNCCI decided to institute not only the FNCCI National Excellence Award but also FNCCI People Excellence Award (FNCCI PE Award) and FNCCI Service Excellence Award (FNCCI SE Award). FNCCI PE Award recognizes organizations that have excelled in developing employees for business success. FNCCI SE Award recognizes organizations that have developed outstanding management capabilities to drive and sustain customer service excellence for business success.
Both of the FNCCI PE Award and FNCCI SE Awards are based on a comprehensive model focusing on the organizational practices and performances under nine different criteria, which are further divided into thirty-one sub-criteria. At present, the FNCCI has been instituting the following three types of FNCCI Excellence Awards
FNCCI National Excellence Award (FNCCI NE Award)
FNCCI People Excellence Award (FNCCI PE Award)
FNCCI Service Excellence Award (FNCCI SE Award)
2. Participants
Any Enterprise, registered and operating in Nepal is eligible to apply for the Awards.
3. Mode of application
Enterprises are required to submit an application form along with a checklist (with appropriate supportive documents) in order to establish eligibility for the award. Site visit of eligible enterprises will be conducted to inspect and confirm the practices and results in responses to the Award Criteria for National Excellence.
4. Cost
Application fee (per applicant) : Rs. 1,000.00
(Large, Medium & Small Category)Site visit fee:
(a) Large Category : Rs. 25,000.00
(b) Medium Category : Rs. 15,000.00
(c) Small Category : Rs. 5,000.00
(The fee is applicable for organizations selected for site inspection only)
5. Application Form
The Application Form should be completed, Questionnaire tick-marked, supportive
documents attached and submitted to FNCCI by 14th July, 2013.Application Document
- Questionnaire should be marked at the appropriate boxes, where- ever applicable.
- Appropriate documents may be enclosed as evidence of the information given in the Questionnaire.
- Three copies of the forms and supporting documents are to be submitted.
6. Submission of application
(The application without financial audit report
for last three years shall not be
accepted.)
7. Selection process
8. Assessment of applications
A team of assessors will examine the application. Assessors will include qualified professionals. Application will be assessed and scored on a scale from 0 to 1000 points using the FNCCI Model for National, People and Service Excellences.
9. FNCCI Excellence Models
FNCCI National Excellence Model
FNCCI People Excellence Model
FNCCI Service Excellence Model
10. Criteria for FNCCI Excellence
The Criteria for National Excellence provide an organization with an integrated, resultoriented framework for implementing and assessing management practices and the result it is achieving. These criteria are much more than a set of rules for an award contest. The Criteria are developed from the insights of organizations that are working to achieve organizational quality and business excellence. They represent valid practices for achieving business excellence.
The nine criteria categories are listed to show that all organization actions should lead to excellence with organizational results and try to signify the relationship among categories:
A. Institutional Policy, Planning and Commitment:
- How does the organization implement its vision and mission? Is it through a clear stakeholder focused strategy? Does it have relevant policies, plans, objectives, and targets and work systems to support it?
- How the organization uses internal resources in order to support its policy and strategy and the effective operation of its work systems?
- How leaders develop and facilitate the achievement of the vision and mission and, develop values required for long-term success and implement these via appropriate actions and behaviors, and are personally involved in development and implementation of the organization's management system?
B. Organizational Form, Work Plan Development and Deployment:
- How the organization designs, implements and improves its organizational structure and work plan in order to support its policy and strategy?
C. Operational Information Dissemination and Utilization:
- How the organization designs, implements and improves its operational information dissemination system and utilize the information for driving quality excellence and improving competitive performance?
D. Employees Development:
- How the organization manages, develops and releases the knowledge and full potential of its employees, and plans these activities in order to support its policy and strategy and the effective operation of its work system?
E. Work System and Standardization:
- How the organization designs, implements and improves its work system and standardizes its working procedures in order to support its policy and strategy?
E1. Customer Service:
How the organization designs, implements and improves the proactive customer contact/touch points and effective & prompt resolution of complaints in order to support for high level of customer service as per customer needs?
F. Customer Satisfaction and Relationship:
Describe the organization¡¦s relationships with its customers and its knowledge of customer requirements and the key quality factors that determine customer satisfaction and the company's competitiveness in the market
G. Employee Satisfaction:
What the organization is achieving in relation to its employees and how the employee view and value their work in the organization?
H. Performance Results (based on Audited Report):
What the organization is achieving in relation to its planned performance?
I. Future Plan:
How the organization prepares its future plans and how it adapts to the trend of the changing global business environment?
11. Recognition
FNCCI National Excellence Model
There will be four levels of recognition, which are as under:
- Award
- Prizes
- Commendations for Significant Achievement
- Commendations for Commitment to Total Quality Management
Prizes may be given annually in each of three categories; Large, Medium and Small Scale organizations. The best in each three categories may be given the National Excellence Award. In addition to the Award & Prizes, the organizations can win commendation certificates in each category, if they meet or exceed the qualification level set by the award jury.
FNCCI People Excellence Model
There will be two levels of recognition, which are as under:
- Award
- People Developer Certificate
People Developer Certificate may be given annually to those of three categories; Large, Medium and Small-Scale organizations, who have secured 400 or more points. The best in each three categories may be given the People Excellence Award.
FNCCI Service Excellence Model
There will be two levels of recognition, which are as under:
- Award
- Service Class Certificate
Service Class Certificate may be given annually to those of three categories; Large, Medium and Small-Scale organizations, who have secured 400 or more points. The best in each three categories may be given the Service Excellence Award.
12. Award
FNCCI National Excellence Model
The Award winner receives a trophy. The design of the Award trophy signifies Business Excellence achieved through Total Quality Management. Award winner's name is engraved on the base of the trophy. An organization receiving the award will not be eligible for the same award in the next two consecutive years.
Award recipients may use the award for publicity purposes. In addition to the trophy the participants may win Prizes and Commendation Certificates.
FNCCI People Excellence Model
The Award winner receives a trophy. The design of the Award trophy signifies Business Excellence achieved through Total Quality Management. Award winner's name is engraved on the base of the trophy. An organization receiving the award will not be eligible for the same award in the next two consecutive years.
Award recipients may use the award for publicity purposes.
In addition to the trophy the participants may win People Developer Certificates.
FNCCI Service Excellence Model
The Award winner receives a trophy. The design of the Award trophy signifies Business Excellence achieved through Total Quality Management. Award winner's name is engraved on the base of the trophy. An organization receiving the award will not be eligible for the same award in the next two consecutive years.
Award recipients may use the award for publicity purposes.
In addition to the trophy the participants may win Service Class Certificates.
13. Expectations from an Award recipient
Award recipients are required to share information on their successful performance, Best Practices and quality strategies with other Nepalese organizations. Recipients are not required to share proprietary information, even if such information was part of the Award application.
14. Benefits of Participation in the Contest
Each applicant with site visit gains an outside perspective on its business based on review by a team of professional experts. The results of this review are given in a feedback report, outlining strengths and area for improvement based on the Award Criteria. Feedback reports may be used by companies as part of their strategic planning processes to focus on their customers and to improve productivity; as well as to help energize and guide their organizational improvement programs.
15. Non-Disclosure and Confidentiality
Names of applicants, comments and scoring information developed during the review of applications are regarded as proprietary by FNCCI and are kept confidential. Such information will be available only to those individuals directly involved in the assessment and administrative process. FNCCI will not release information on successful strategies of Award recipients and other applicants without the written consent of the applicant
FNCCI will take reasonable action to ensure that applications and information therein are treated in strict confidence. However, FNCCI cannot be held responsible for any loss of confidentiality to a third party. FNCCI cannot be held liable for any damage (to goods, or persons, financial loss or consequential) incurred through the breach of confidentiality or otherwise by the applicants or any third party).